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BOING FOR TRAVEL · VOICEOWL × BAJAJ GENERAL
Every unfinished quote, a conversation
A traveller leaves a quote halfway. Minutes later BOING calls, answers the doubt and picks up where they stopped.
TRAVEL INSURANCE
OUTBOUND CALL-BACK
CALL NOW INBOUND
HINGLISH
October 2026 · A concept for discussion
Where travel quotes stop
Bajaj General's real Get Quote step asks for three things before the OTP. The customer has already said who they are, and that WhatsApp updates are welcome.
Name and number
A real person, reachable.
Consent given
Data privacy and WhatsApp updates.
Then a doubt
Cover, price or parents: and the tab closes.
VoiceOwl × Bajaj General Insurance
2
One traveller, four moments
7:31 PM
Starts the quote
Singapore, 10 days, with her parents.
7:42 PM
Stops at a doubt
Will her father's BP medicine be a problem?
7:47 PM
BOING calls back
On the number she gave, within minutes.
DONE
Covered, and away
The quote resumes on WhatsApp.
VoiceOwl × Bajaj General Insurance
3
From a closed tab to a conversation
7:31 PM
Travel page visited
Premium from ₹13/day*
7:38 PM
Quote started
Name, number, consent
7:42 PM
Paused
At Send OTP
7:47 PM
BOING calls
Within minutes, with consent
7:48 PM
Doubt answered
Father's BP: declare it
7:49 PM
Resumes on WhatsApp
Where she left off
The call happens only for customers who gave their number and consent on the quote step; a clear opt-out ends it.
VoiceOwl × Bajaj General Insurance
5
The call, in Hinglish
BOING (AI assistant) ⇄ Neha K. · demo customer
1:08 · Hinglish
BOING · AI assistant
Neha · demo customer
Click the waveform to play
NEHA
0:23
Singapore, दस दिन के लिए, December में। मैं और मेरे parents। पापा की BP की दवाई चलती है, तो समझ नहीं आया कि उनका cover होगा या नहीं।
Singapore, ten days in December. Me and my parents. Papa takes BP medicine, so I wasn't sure he'd be covered.
BOING
0:32
अच्छा किया आपने पूछ लिया। बस form में पापा की BP की बात ज़रूर बताइए। छुपाने पर बाद में claim में दिक्कत आ सकती है।
Good that you asked. Just mention your father's BP in the form; hiding it can cause trouble with a claim later.
BOING
0:52
नहीं। आपने WhatsApp updates के लिए हाँ कहा था, तो मैं वहीं link भेज रहा हूँ। जहाँ आपने छोड़ा था, वहीं से शुरू होगा।
No. You said yes to WhatsApp updates, so I'm sending the link there. It starts right where you left off.
VoiceOwl × Bajaj General Insurance
6
What BOING does on the call
Knows the quote
Who, which trip, and where the customer stopped.
Asks the goal
Where, when and who is travelling, before any pitch.
Answers from Bajaj's rules
Declare a pre-existing condition, or a claim may be rejected.
Resumes, never restarts
A WhatsApp link back to the exact step.
VoiceOwl × Bajaj General Insurance
7
Call Now, answered by BOING at any hour
The quote page already has a Call Now button. In this concept it reaches BOING, day or night.
Concept: 1800 XXX XXXX
A placeholder until a number is assigned.
Recognised by number
An open quote is picked up, not repeated.
A person one step away
Warm handover with the full context.
VoiceOwl × Bajaj General Insurance
8
One BOING, one memory
The same assistant the BOING deck describes, on chat, on the call and on WhatsApp. The customer never starts again.
Chat
BOING on the website and in the app: the quote and its questions.
Call
A call-back when a quote stops; Call Now when the customer would rather talk.
WhatsApp
The link to resume, the policy, and later the renewal.
VoiceOwl × Bajaj General Insurance
9
Consent first, service first
An insurer's brand is on every call. Designed with Bajaj General's compliance team before anything goes live.
Only with consent
Numbers that ticked consent on the quote step, after a DND check.
One call, at a decent hour
No repeat dialling; a clear way to say not now.
Bajaj's wording only
Cover answers from the policy wording; anything unsure goes to a person.
Honest about being AI
BOING says it is Bajaj General's AI assistant.
No payment on the call
The customer pays on Bajaj General's own page.
Every call auditable
Recording, transcript and summary for review.
VoiceOwl × Bajaj General Insurance
10
What a pilot measures
Indicative measures, set against Bajaj General's own baseline during the pilot.
Quotes resumed
Unfinished quotes that reach payment after a call-back.
Time to call
Minutes between the drop-off and BOING's call.
Why people stop
The doubts behind drop-offs, grouped every week.
How it felt
Opt-outs and a one-question rating after the call.
VoiceOwl × Bajaj General Insurance
11
A travel pilot, then every quote
STEP 1
Connect the quote step
Drop-offs with consent, in real time
STEP 2
BOING's travel script
Bajaj's SOPs, Hindi, English, Hinglish
STEP 3
Pilot against a control
Call-back vs. no call
STEP 4
Every quote journey
Health and motor next
A proposal for discussion: scope and timelines to agree with Bajaj General's CX and digital teams.
VoiceOwl × Bajaj General Insurance
12
Every unfinished quote, a conversation
BOING for travel, from VoiceOwl, for Bajaj General Insurance.
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